Help Center
FAQ
Find quick answers to common questions about parcel limits, mapping, and billing policies.
How can I track my parcel? ▼
Simply enter your unique tracking reference number (e.g., DASH-XXXX) on the tracking page to view a Leaflet.js live map detailing the parcel's latest coordinates.
Do you offer customs clearance support? ▼
Yes! We provide dedicated customs assistance for UK-to-EU shipping, validating commercial invoices and tariff classifications to bypass custom delays.
What are the business invoicing payment terms? ▼
Approved business accounts can select "Pay by Invoice" during booking checkout. Invoices are generated automatically as PDFs and have Net 30 payment terms.